Fix an Incorrect Register ID in FinanzOnline Praxis Desk Kasse

This article helps you if registering your cash register with FinanzOnline failed because of a wrong register ID.

Possible causes:

• A wrong register ID was entered manually in FinanzOnline.
• The ID stored in offisy does not match the ID in FinanzOnline.

Solution:

1. Log in to your offisy account.
2. Go to the Einstellungen (settings) and open your Kasseninformationen (register information).
3. Copy the Kassen-ID shown there.
4. Log in to your FinanzOnline account.
5. Go to the Registrierkassen section.
6. Compare the ID stored there with the ID from offisy.
7. Correct the ID in FinanzOnline if it does not match exactly.
8. Save your changes.

If the problem persists, contact our support at support@offisy.at or reach out to your tax advisor.