Waiting room Praxis Desk
Benötigte Lizenz
This feature requires the Waiting Room module for Praxis and Desk.
The waiting room is your central workspace for the daily patient queue. It shows all appointments and treatments with status, staff member, documents, and open services in a table.
Where do I find the waiting room?
Open Waiting room in the left main menu.
Note: The waiting room is not the same as the Waiting Room TV. The waiting room is your internal queue with all appointments. The Waiting Room TV is a screen in the waiting area that calls up patients. From the waiting room, you can trigger a call to the Waiting Room TV.
Requirements
- The Waiting Room module is included in your license.
- You have the Warteraum permission.
Filters
| Filter | Description |
|---|---|
| Date | Arrows for previous/next day or the Today button |
| Staff member | Select one, several, or all staff members; save your selection with Save filter |
| Substitute | Only shown if substitutions exist; same options as the staff member filter |
Data table
The page shows two lists: Appointments – (date) with the current appointments for the day, and Past appointments with completed treatments. If there are no appointments, you see No appointments on (date).
| Column | Description |
|---|---|
| Patient | Status color square to change status, name links to the record, Called badge when a call is active |
| Phone / 2nd phone | Patient contact details |
| Insurance / Social insurance | Insurance status shown as an icon with a tooltip |
| Staff member | Color square and name of the responsible staff member |
| Appointment | Time of the appointment |
| Note | Clickable, opens the appointment note |
| Documents | Badges for files, invoices, and forms |
| Substitute | Assigned substitute, if any |
| Room | Active call room or a button to call the patient |
| Service | Open service for the appointment |
| Tasks | Task badges with a plus to add one |
| Forms | Status of assigned forms |
Which columns appear is set via Configure columns in the menu. Your selection is saved per company.
At the bottom of the page you find a legend with all statuses in use and their colors.
Row actions
- Check in: Checks the patient in for the appointment.
- In consultation: Sets the status to "in consultation" or "in treatment" when a call is active.
- Finish: Sets the medical appointment status to completed.
- Read e-card: Only with the e-card module; shown in green once read.
- (N) services to bill: Appears when open services exist.
- Open: Opens the patient record for the appointment.
The row dropdown gives you further actions: Open patient record, View patient history, Change status, and Add task. The submenus Documents, Appointment, and Patient profile add more options, such as adding a prescription, editing the appointment, or viewing master data. With the e-card, Forms, Label printing, Substitution, or Waiting Room TV modules, additional entries become available, such as Call: (room) or Create forms.
Action bar
The buttons at the top right let you create an Appointment or add a New patient. With the e-card module, you can check in via e-card directly. The menu also offers Archive, Refresh list, and Configure columns.
Permissions
All row actions depend on their own permissions and only appear if you have them. If a cooperation is set up, you also see appointments from cooperating companies, provided the Warteraum permission is granted there.